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Dear Customer,

As we work to navigate life during this precarious time in the world, RookieUSA would like to assure all our customers that every precaution is being taken by our staff to ensure both their health and safety, as well as that of your own.

In light of the required lockdown on Thursday, 26th March, we would like to inform our customers that our online store will remain open throughout the period but unfortunately we will only be able to deliver your orders placed during the three week period once we are able to reopen for deliveries after the lockdown period.

Our office teams will continue to work from home and our Customer Support team will be as helpful as always via Live chat or email on [email protected]

Thank you for your understanding and continued support throughout this difficult time.

To find out more about Covid - 19 visit The South African Resource Portal

Keep safe.

Kind regards

Team RookieUSA


Frequently Asked Question


Product

You can order as many items as you wish but unfortunately you cannot customise and individual item as this moment in time

On our online shop, under each product there is a clickable Size chart per product. Select this to see the best fit for yourself.

All products best care is added to the tags on the products purchased. Please check these to ensure your products last.

Payment

As of now, there is no referral credit but this is something we are looking at implementing soon.

All purchases can be made via Credit Card and direct Bank Deposit. Our site is secure using the latest transaction secure channels

Gift cards is not available at the moment but this may be available in the near future to redeem at through our online store

Orders

You can send us a direct email at [email protected] / [email protected] or you can use the contact form on the website

Store credit will be assigned to your own account only when you have returned a product and it has been added. This will be added into your account and you will see the credit available at check out.

Promo codes can be added to the cart at checkout under the promotion tab.

Shipping

Please contact the delivery company Fast and Furious with your tracking number.

Deliveries are at a standard Rate of R65 within Gauteng and R100 for all additional areas. IF orders placed are over R650, delivery fee is Free.

We try to be as quick as possible. Please allow between 2 and 3 business days for main areas and up to 7 business days or outlying areas.

Returns

If you are not entirely satisfied with your purchase, we will gladly accept your returned merchandise and refund the invoiced amount including the delivery costs (if applicable) to the card number on which the goods were purchased within 30 days of delivery.

Rookie USA does not have a physical store at the moment so this option is not available.

Each product comes with a 30 day guarantee (Excluding sleepwear, Swimwear and Underwear). If you are unhappy or have ordered the incorrect size, we will gladly exchange the item if item is returned undamaged and in original order.

© 2020 Rookie Inc., Skye Brands (PTY) LTD, Reg. no. 2003/002953/07, VAT no. 4480212515